Refund & Cancellation Policy
Once work has started, we don’t offer refunds. If you cancel before work starts, we’ll refund what you paid. We also refund payments made by mistake, such as paying the same invoice twice.
1. No refunds once work starts
Once work has started, retainers, project fees, set-up fees, consulting fees and paid audits are not refundable. That includes ending an engagement early, changing your plans, pausing because of delays on your side, or getting results different from what you hoped for.
2. When work counts as started
Work starts at the first of these:
- Our kick-off or onboarding call.
- You give us access to your ad accounts, pages, tools or data.
- We share any research, plan, script, creative or other deliverable.
3. Cancelling before work starts
If you email hi@makhanchormedia.com to cancel before work has started, we’ll refund the full amount you paid within 7–10 working days of your email.
4. Cancelling a retainer
You can cancel a monthly retainer by giving 30 days’ written notice to hi@makhanchormedia.com. Fees for the notice period are payable, and fees already paid are not refunded. We’ll finish or hand over work in progress, along with your deliverables and account access.
5. Payments made by mistake
If you pay the same invoice twice, or pay more than the invoice amount, we’ll refund the extra within 7–10 working days of confirming it. Your bank may take a few more days to show it.
6. How payments and refunds work
- We accept payments only by bank transfer (NEFT, RTGS or IMPS) to the Makhanchor Media bank account printed on our invoice.
- We don’t accept UPI, cash, cards, wallets or any other payment method.
- Refunds go back by bank transfer to the same account the payment came from — never to a different account, a UPI ID or a wallet.
- We will never ask you to pay to a personal account or a QR code, or change our bank details by message. If anyone does, don’t pay. Email us first.
7. Ad spend
Your ad spend is paid directly to platforms such as Meta and Google, not to us, so we can’t refund it. Any refund or credit from a platform follows that platform’s own policy.
8. The free Growth Audit
The Growth Audit is currently free, so there is nothing to refund.
9. Questions about a payment
If you have a concern about a payment, please email hi@makhanchormedia.com before raising a dispute with your bank. We’ll reply within 3 working days.